Non-collection of Children Policy

Little Acorns Pre-school

Non-collection of Children Policy

Statement of intent

In the event that a child is not collected by an authorised adult at the end of a pre-school session or Forest School session, Little Acorns Pre-school puts into practice agreed procedures.  These ensure the child is cared for safely by an experienced and qualified practitioner who is known to the child.


In the event that a child is not collected by an authorised adult, we will ensure that the child receives a high standard of care in order to cause as little distress as possible.  We inform parents/carers of our procedures so that, if they are unavoidably delayed, they will be reassured that their children will be properly cared for.


        1.      Parents of children starting at pre-school are asked to provide specific information which is recorded on our Registration Form,


  • Home address and telephone number – if the parents do not have a telephone, an alternative number must be given, perhaps a neighbours;
  • Place of work, address and telephone number (if applicable);
  • Mobile telephone number (if applicable);
  • Names, addresses, telephone numbers of adults who are authorised by the parents to collect their child from pre-school, for example a child minder or grandparent; and information about any person who does not have legal access to the child.

2.      On occasions when parents are aware that they will not be at home or in their usual place of work, they record how they can be contacted in our collection book. 

3.      On occasions when parents or the persons normally authorised to collect the child are not able to collect the child, they record the name, address and telephone number of the person who will be collecting their child in our collection book.  We agree with parents how the identification of the person who is to collect their child will be verified, usually by use of the password recorded on the Registration Form.

4. Parents are informed that if they are not able to collect the child as planned they must inform us so that we can begin to take back up procedures.  We provide parents with our contact telephone number.  We also inform parents that- in the event that their children are not collected from pre-school by an authorised adult and the staff can no longer supervise the child on our premises as set out in the Safeguarding Children Policy.

5.  If a child is not collected at the end of the session, we follow the following procedures:

  • The Collection page at the back of the register is checked for any information about changes to the normal collection routines.
  • If no information is available, parents/carers are contacted at home or at work.
  • If this is unsuccessful, the adults who are authorised by the parents to collect their child from pre-school – and whose telephone numbers are recorded on the Registration Form are contacted
  • All reasonable attempts are made to contact the parents/carers, for example a neighbour is contacted or another member of staff visits the child’s home;
  • The child stays at pre-school or Forest School in the care of two fully-vetted workers until the child is safely collected;
  • The child does not leave the premises or Forest School with anyone other than those named on the Registration form and in the Collection Book;
  • If a child is not collected at the end of the session and no contact can be made with either parent/carer or any of the emergency numbers on the Registration Form within 30 minutes of the session finishing; two senior members of staff will stay with the child.  At this point a member of staff will contact Social Services as per our Safeguarding Children and Child Protection Policy on telephone number 01702 215007.  We will also contact Ofsted and the Pre-school Learning Alliance
  • However if contact has been made with a parent, who has a valid reason for being late, and arrangements have been made for the child to be picked up imminently; then two senior members of staff will stay with the child until a designated carer arrives. Parents will then be billed for these two staff member’s wages costs for the time taken to pick up their child.
  • A full written report of the incident is recorded; and
  • Depending on the circumstances, we reserve the right to charge parents for the additional hours worked by our staff.

This policy was reviewed and updated by Anna Woodcock on 1st August 2016 and was approved at a meeting of Little Acorns Pre-school.